Exploring consumers' views expressed in X comments on Eskom's crisis communication responses during the load shedding crisis in 2022-2023.

Rousseau, Rachel Raine2026-06-292025https://iiespace.iie.ac.za/handle/123456789/1013enSocial mediaCommunication strategyCustomer experienceLoad sheddingExploring consumers' views expressed in X comments on Eskom's crisis communication responses during the load shedding crisis in 2022-2023.Thesis